Delivery & Returns


We aim to dispatch your order within 2 working days of you placing your order.

In-Store Collection:

If you have opted for in-store collection, your order will be ready for collection from Copper & Grey within 48 hours of you placing your order (excluding Sundays).

When your order  ready for collection, we will email you using the details provided at checkout. Please bring a copy of your receipt or order confirmation with you when you collect. For security reasons, without this we will be unable to release purchases to you.

Current shop opening hours are: Mon - Sat: 10am-5pm

Postal Deliveries:

We use Evri for all our Free & standard deliveries and the speed at which you receive your order will depend on which service you choose at check out. 

Evri (Free & Standard Delivery): 3-4 working days from dispatc

Please note that delivery speeds are not guaranteed.

If you need your item sooner, please Contact Us to check delivery times - if we can get it to you quicker, we will!

Delivery is charged at a flat rate of £3.50 per order, and is Free for orders of £30 or over.


We have a no-quibble returns policy. Please inform us of your intention to return your purchase within 14 days of receipt of your order. You can let us know by emailing

Online Purchases are returned at the buyers expense to the following address:

Copper & Grey, 20 Chapel Street, Aberdeen, AB10 1SP

We recommend you obtain proof of postage from the Post Office when returning your purchase.

Items must be in their original packaging with all tags intact, and in re-sellable condition.

Items that have been used or worn will not be refunded, unless faulty.

Goods that are faulty should be returned via the method of delivery (e.g. via Royal Mail or by Courier), with return postage paid by Copper & Grey.

A refund will be issued via original method of payment on receipt and inspection of returned goods. 

Please note, we do not accept returns or exchanges for pierced earrings or personalised items.


Items send via Evri will not be considered missing until 14 days after the posting date. Refunds or replacement items WILL NOT be sent out/processed until 14 days after the posting date of your order.


We now offer International Shipping to the USA and Canada. Please be aware that customers are responsible for applicable Taxes and Duties in their own country. Copper & Grey will not pay Taxes or Duties on behalf of customers; please ensure you are aware of any additonal charges prior to ordering.